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What shipping costs, when it arrives, and exactly what happens — and does not happen — if something goes wrong.
In short. Online payment only. Once an order is placed it cannot be cancelled, exchanged or refunded. If your parcel arrives damaged, send us an unedited video of it being opened within 48 hours and we will ship a replacement. That is the only circumstance in which anything is replaced.
We accept UPI, debit and credit cards, net banking and wallets, processed by Razorpay. We do not offer cash on delivery, and we cannot accept payment by any other route. Your payment details are handled entirely by Razorpay; they are never sent to us and we never store them.
An order is confirmed only when payment has cleared. If money leaves your account but you do not receive a confirmation, email connect@rasa-glow.com with the payment reference before trying again — do not pay twice.
Shipping is free on orders over ₹999. Below that, a flat ₹79 anywhere in India. We ship within India only.
Orders are dispatched within two to three working days. A tracking number is sent when the parcel leaves us. Delivery usually takes a further three to six days, and longer to remote PIN codes. Once a parcel is with the courier, the delivery timeline is theirs and not something we control.
Please check your address before you pay. A parcel returned to us because the address was wrong or incomplete, or because nobody accepted it, can be reshipped only if you pay the shipping again.
An order cannot be cancelled once it has been placed. Everything is blended in small batches and packed to order, so a placed order goes into production immediately. Please be certain before you pay, and ask us anything you are unsure about first.
We do not accept returns or exchanges, and we do not issue refunds. This applies whether the product did not suit you, you changed your mind, you ordered the wrong thing, or you no longer want it. These are unpreserved, handmade cosmetic powders: once a jar has left us we cannot know how it has been stored, and we will not resell it to anyone else.
Digital ritual guides are delivered immediately and cannot be returned or refunded under any circumstances.
If you are unsure whether something suits you, please write to us before ordering. We answer honestly, including when the answer is that you should not buy it.
If your parcel arrives damaged, we will ship a replacement free of charge, provided you send us a video of the parcel being opened. The requirements are strict because this is the only claim we accept, and we need to be able to see exactly what happened:
A video that has been cut, edited, or started after the parcel was opened cannot be accepted, and neither can photographs on their own. Where a claim is accepted we ship a replacement of the same product. We do not refund or exchange it for something else.
If we send you something you did not order, that is our mistake and we will correct it. The same 48-hour opening video applies, for the same reason.
Patch test on the inner arm before first use, every time. A reaction to a plant ingredient is not a fault in the product and is not grounds for a replacement or refund — which is precisely why we publish the full ingredient list on every product page and on every label, and why we would rather you asked first.
Questions about any of this? Write to connect@rasa-glow.com before you order, not after.